All appointments will require a 50% Deposit to be paid upon booking. Deposit will be carried throughout all your appointments at Little Paws. If the appointment has been missed (No-Show) the deposit will be lost, and a further deposit would be paid.
Cancellation/Rescheduling of Appointments
Reminders are sent between 72 & 48 hours prior to your appointment. Please ensure your preferred point of contact’s number is always up to date. We do ask where possible for a minimum 48 hours’ notice to be given if you do have to cancel or reschedule your appointment for any reason, Failure for the asked notice to be given will result in your Deposit Charge being lost and will have to be repaid.
No Shows
If you have a booked appointment and fail to show up for the agreed appointment time a No-Show charge will occur. We allow a maximum of 10 minutes either side of your appointment. The charges are as followed; 1st Time – ½ Price of Groom (Deposit Lost and will need to be repaid). If the appointment booked as a Hygiene this will be the Full Price of the appointment. 2nd Time – Full Appointment charge
Dog Health
• Inform staff of any health concerns including wounds/ stitches / discharges • If your dog is female and in season. • If dog has been limping or has any sensitive areas when touched • If we find any Ticks these will be removed, and you will be informed.
If we find any Fleas on your pet(s) we will inform you of this. This may result in the groom being ceased until treated. Appointments ceased by flees will still be required to pay 100% of the booked appointment.
If staff find health concerns during the grooms this may result in grooms being stopped at any point. Staff are not held responsible for any unknown health issues, including any caused from matted coats.
If in the event your pet passes away while in our care from any existing or unknown health problems, we cannot be held responsible. In the event of an emergency and owner is unable to get to the salon quickly, a staff member will take pets to the first available vet on owners behalf.
Accidents
Although accidents are very rare, there are risks unfortunately when working with animals and sharp equipment. We use extreme caution and take time and care when working with each pet to minimise these risks. In the event of an accident, owners will be informed.
Aggressive Dogs
As legally required owners MUST inform staff of any aggression their dogs have. If dogs do attack staff or other pets within the premises owners are held responsible for all costs as stated within the Dangerous Dogs Act. Grooms may be stopped if dogs have injured staff or if they are unsafe to continue working with. We may use soft muzzles to prevent biting. In the event dogs are too aggressive to work with, vet assistance may be required with either sedatives or calmers.
Matted Dogs
As stated in Animal Welfare Act 2006 “animals are to be protected from pain, injury and suffering."
We will only groom pets by the safest and most humane techniques to ensure no distress or suffering is caused. We do our best to brush out knots within the coat and try not to have to shave off. If coats are matted, we will be required to shave off to upkeep this legislation.
Matts in an animals coat grow tight and can tear skin causing extreme pain, discomfort, and infections. Heavy matted coats also cause itchiness, redness, irritation, and abrasions. In the event of grooming heavily matted coats staff are not responsible for any health issues caused from removing the matted coat. This includes small nicks that may occur due to the skin being trapped within the matts.
Pricing /Payment
We can give you an estimate quote for grooms, however this may be altered if the following occurs; - Matting - Aggressive/ Requires additional assistance in the event we are unable to complete the full groom owners will be charged for full price of the booked appointment. Full payments are required at the end of each groom.
Photographs
Photo’s may be taken of your pet before, during and after grooms. These pictures may be used on Little Paws Social media pages or within the salon.
Timing / Day Care
• If you are running late for your appointment call ahead as we may not be able to accommodate. • Owners are asked to drop off pets no earlier or later than 10 minutes of appointment time. • Grooms take between 1-3 hours depending on size and temperament of each pet. • We require pets to be collected within 1 Hour of us calling • Anything over 1 Hour will result in Day Care Charges of £5 for every 15 minutes.
Teeth Cleaning Terms and Conditions
Please read and confirm you understand the following information below
Owner Disclaimer
I allow the staff of Little Paws to use the Ultrasound Toothbrush on my dog(s). I understand this has no manual movement or noise.
The process being carried out will remove plaque, bactria, tartar, stains from your dog’s teeth.
I allow & understand the staff to stop the session if the following issues become apparent and if advised I will seek veterinary care as soon as possible;- • Loose or Damage Teeth are found • Abnormalities including but not limited to tumours, ulcers, abscesses, oral warts, foreign bodies or injuries • If the dog begins to show aggression or excessive stress. I agree to pay the full amount of the booked session if my dog’s session is stopped due to any of the reasons above.
Prices
Intro Session 30 Minutes long …………………… £35 Per Dog Maintenance Sessions 15 Minutes long ……………………. £20 Per Dog Maintenance Sessions can only be booked after initial Into Session.
Appointments
With the Teeth Cleaning the missed appointment/ no show system is the similar to usual grooming, the prices are as followed:
1st Time – ½ Price of your booked appointment
2nd Time – Full Payment plus a deposit for all future teeth cleaning sessions
Health
If your Dog has any known Teeth, Gum or Mouth issues we ask that you let us know upon drop off, this is to ensure that we are extra careful at the area(s). Staff cannot diagnose suspected conditions; this service is not a substitution for veterinary medical care or diagnosis.
Results
Results will vary depending on your dog’s current dental health and previous dental cleaning on behaviour. If your dog has a large plaque build-up it may take a few Intro sessions before noticeable results will show. Some blood from the gum line may be apparent during and for a short while after the session as the Tartar/ Plaque is being cleared from the tooth which is completely normal.
Photographs
All Teeth cleaning appointments will get before and after pictures for reference and progress. Some may be used on our social media pages.
